Why this belongs in the DOS™ Knowledge Library
Green functional KPIs can create false confidence when leaders cannot see the cross-functional system. This article introduces enterprise friction, the Executive Altitude Gap™, enterprise signals, and the need to supplement departmental measures with visibility into handoffs, rework, decision latency, customer effort, and operating reality.
DOS™ concepts connected to this publication
This page serves as the permanent DOSSYSTEM.org reference for the publication. The downloadable PDF preserves the designed publication edition; the related links connect the article back to the governing DOS™ methodology.
Published source document retained as part of the DOS™ intellectual-property and thought-leadership archive.
